Refund & Cancellation Policy

1.Try it before you pay

You can design a complete invitation, choose a theme, add your events and photos, and preview exactly how it will look — without paying anything. Paid plans unlock higher limits, extra features, and removal of the Wedding Card Maker credit.

Please use the free preview to check the theme, the layout and the wording on your own phone before buying. It is the best way to be sure the plan is right for you.

2.Cancelling

• You can stop using Wedding Card Maker whenever you like, by deleting your invitations or your account.
• Cancelling stops any future charge. It does not by itself refund a charge already taken — see below.
• There is no cancellation fee.

3.When we refund

We will refund your purchase in full if you ask within 7 days of payment and you have not yet published the invitation you bought the plan for.

We will also refund, whenever you ask, if:

• You were charged twice for the same thing, or charged the wrong amount.
• The paid feature you bought did not work and we could not fix it in a reasonable time.
• We closed your account without cause — in which case we refund the unused portion.

Outside those cases we will still look at what happened. Tell us the circumstances and we will be fair about it.

4.When we usually cannot refund

• The invitation has been published and shared with guests — the service has been delivered and used.
• More than 7 days have passed since payment, and none of the exceptions above applies.
• You changed your mind about the design, having already previewed it free.
• The wedding or event was postponed or cancelled. We are sorry — but write to us anyway; we can often move your plan to the new date instead.
• The problem is on your side: a device, browser or network fault, or content you deleted yourself.
• The account was closed for breaching our Terms of Service.

5.How to request a refund

Email support@example.com from the address on your account, with:

• The payment reference or receipt.
• The date of payment and the amount.
• A sentence on what went wrong.

We acknowledge every request within 2 working days and decide within 7 working days. If we say no, we will tell you why.

6.How long the money takes

Approved refunds go back to the original payment method — we cannot send them anywhere else. We initiate the refund with Stripe or Razorpay within 3 working days of approving it.

After that it is up to your bank or card issuer: usually 5 to 10 working days, and sometimes longer for international cards. UPI refunds in India are typically faster. If it has been more than 14 working days since we told you the refund was sent, write to support@example.com with the reference and we will chase it.

7.Chargebacks

If you think a charge is wrong, please come to us first — it is far quicker than a chargeback, which can take months and may suspend your account's paid features while the dispute runs. If you do raise one, we will respond to your bank with our records.

8.Your statutory rights

This policy sits alongside your rights under consumer law and does not replace them. If you are a consumer in India, the EEA, the UK or a US state, nothing here takes away a right your local law gives you.

9.Contact us

Refund questions go to support@example.com. See also our Contact page.