Refund & Cancellation Policy

1.Try it before you pay

You can design a complete invitation, choose a theme, add your events and photos, and preview exactly how it will look, without paying anything. Paid plans unlock higher limits, extra features, and removal of the inviteeq credit.

Please use the free preview to check the theme, the layout and the wording on your own phone before buying. It is the best way to be sure the plan is right for you.

2.Cancelling

• You can stop using inviteeq whenever you like, by deleting your invitations or your account.
• Cancelling stops any future charge. It does not by itself refund a charge already taken; see below.
• There is no cancellation fee.

3.Refunds are at our discretion

Every refund is decided by us, case by case, and whether to approve one is our decision alone. Nothing in this policy obliges us to refund a purchase, except where the law requires it (see "Your statutory rights" below).

The one exception: if you were charged twice for the same thing, or charged the wrong amount, we always refund the extra.

For purchases outside India, Polar is the seller, and Polar's buyer terms also apply to refunds.

We are more likely to approve a refund when:

• You ask within 7 days of payment and have not yet published the invitation you bought the plan for.
• The paid feature you bought did not work and we could not fix it in a reasonable time.
• We closed your account without cause.

Tell us what happened and we will look at it.

4.When we usually cannot refund

• The invitation has been published and shared with guests. The service has been delivered and used.
• More than 7 days have passed since payment, and none of the exceptions above applies.
• You changed your mind about the design, having already previewed it free.
• The wedding or event was postponed or cancelled. We are sorry, but write to us anyway; we can often move your plan to the new date instead.
• The problem is on your side: a device, browser or network fault, or content you deleted yourself.
• The account was closed for breaching our Terms of Service.

5.How to request a refund

Email [email protected] from the address on your account, with:

• The payment reference or receipt.
• The date of payment and the amount.
• A sentence on what went wrong.

We aim to reply within 2 working days and to decide within 7. If we say no, we will tell you why.

6.How long the money takes

Approved refunds go back to the original payment method. We cannot send them anywhere else. If we approve a refund, we usually initiate it with Razorpay (payments in India) or Polar (payments from everywhere else) within 3 working days.

After that it is up to your bank or card issuer: usually 5 to 10 working days, and sometimes longer for international cards. UPI refunds in India are typically faster. If it has been more than 14 working days since we told you the refund was sent, write to [email protected] with the reference and we will chase it.

7.Chargebacks

If you think a charge is wrong, please come to us first. It is far quicker than a chargeback, which can take months and may suspend your account's paid features while the dispute runs. If you do raise one, we will respond to your bank with our records.

8.Your statutory rights

This policy sits alongside your rights under consumer law and does not replace them. If you are a consumer in India, the EEA, the UK or a US state, nothing here takes away a right your local law gives you.

9.Contact us

Refund questions go to [email protected]. See also our Contact page.